Refund and Cancellation Policy
Last updated: June 2026
Goyal Enterprises believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained once a subscription has been activated and the digital services have been accessed or used.
- Goyal Enterprises provides digital learning subscriptions that are delivered and accessed entirely online. There are no physical goods, and no shipping or delivery is involved.
- In case you are charged in error, or you face a technical issue that prevents you from accessing the service and we are unable to resolve it, please report it to our customer service team. This should be reported within 7 days of the payment. The customer service team after looking into your complaint will take an appropriate decision.
- In case of any refunds approved by Goyal Enterprises, it will take 5–7 business days for the refund to be processed to you.